Bus Route 499

Meeting: 
MQT on 2014-10-22
Session date: 
October 22, 2014
Reference: 
2014/3641
Question By: 
Roger Evans
Organisation: 
GLA Conservatives
Asked Of: 
The Mayor
Category: 

Question

A constituent contacted me with concerns that buses used on route 499 need to be better serviced to prevent all too frequent breakdowns and fail to stop when required because drivers cannot hear the bell because of the noise - could you give me assurances that buses on the 499 route will be better serviced in future?

Answer

Answer for Bus Route 499

Answer for Bus Route 499

Answered By: 
The Mayor

Route 499's mechanical lost mileage, which can be as a result of breakdowns, from mid-June to early October was 0.52 per cent which is slightly higher than the network average.

The performance team at London Buses is working closely with the operator to ensure this is reduced. As this service has a 20-minute frequency, any form of disruption, including traffic, can add significantly to journey time. In the event of a mechanical failure, every effort is made to quickly substitute a vehicle that needs to come out of service to reduce passenger waiting time.

Next-stop bell volume is set at a level audible over normal ambient noise. As a safeguard, there is also a symbol on the driver's dashboard which lights up when the bell button is pressed to alert the driver to call at the next stop. The noise from the bell and "bus stopping" sign over the wheelchair bay area also serves to let passengers know it has been activated.

The bus fleet is well maintained and has a high level of mechanical reliability. Drivers conduct walk round checks before going into service, vehicles are maintained on a four to six weekly schedule and TfL independently checks the condition of vehicles. Buses must also pass their MOT each year.