Longest S and Longest I Calls: Camden 3

Meeting: 
MQT on 2014-09-17
Session date: 
September 17, 2014
Reference: 
2014/3320
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

in Camden, for the last 3 months, how many S calls exceeded the 60 minute target time by  double, ( ie more than 60  minutes thus  taking 2 hours  or more) to be answered; and what was that number as a percentage of all S calls?

Answer

Answer for Longest S and Longest I Calls: Camden 3

Answer for Longest S and Longest I Calls: Camden 3

Answered By: 
The Mayor

In Camden, during the last three months 121 calls took more than 120 minutes to be answered. This was a percentage of 0.02% from the overall calls during the 3 month period.