New Routemaster Bus One Person Operation

MQT on 2014-09-17
Session date: 
September 17, 2014
Question By: 
John Biggs
Labour Group
Asked Of: 
The Mayor


Do you remain happy that OPO is not causing difficulties for the operation of these services, in particular for customer safety and risk of crime? I am particularly anxious about the effect of open access through any of the doors, without the passive supervision that flows from walking past the driver and presenting an Oyster Card by the front door, as this was a factor in the insecurity experienced by Bendy-Bus passengers.


Answer for New Routemaster Bus One Person Operation

Answer for New Routemaster Bus One Person Operation

Answered By: 
The Mayor

I am satisfied one-person operation works well on New Routemasters and that travel is safe and secure across the bus network on all types of double deck bus. Drivers have good visibility of passenger areas via internal mirrors, and they are in permanent radio contact with a 24/7 central control room from which they can request immediate assistance as part of a priority call system. Buses are fitted with CCTV which acts as a deterrent to crime and records digital images of all areas of the vehicle.

Crime on the bus network has continued to fall every year for the last eight years, with just 7.5 crimes per million passenger journeys in 2013/14 - down from 8.6 in 2012/13. This is less than half the crime rate in 2007/8 when levels were at a rate of 15.2 crimes per million passenger journeys.  We care about every journey our passengers make, and fund a Metropolitan Police Service Safer Transport Team in every London borough to patrol the bus network, to ensure it continues to remain a safe, low crime environment.