Cashless buses

Meeting: 
MQT on 2014-07-23
Session date: 
July 23, 2014
Reference: 
2014/2865
Question By: 
Valerie Shawcross
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

Please can you confirm what training and advice has been provided to bus drivers should they pick up a passenger who has lost or had their Oyster card stolen, particularly if this is late in the evening and/or in an area where an Oyster ticket stop is not available?

Answer

Answer for Cashless buses

Answer for Cashless buses

Answered By: 
The Mayor

As noted in the response to MQ 2014 /2596, TfL has updated its procedure relating to vulnerable passengers and included this in the latest version of the driver's handbook (Big Red Book) which each bus driver received in June.  In preparation for cash-free operation TfL also held bus operator briefings during April and May. The purpose of these briefings was to ensure that the operators and their staff were fully aware of all the mitigation measures that TfL has put in place to allow for the smooth introduction of cash-free operation.