Further to your answer to Question 2014/0245:
"Crossrail are tunnelling under Brooke's Court EC1N 7RR but now refuse to accept responsibility for the difficulties that have arisen from the noise of trains going under the property at all hours of the night disturbing residents in the basement of this block of flats. Crossrail say that the train noise they have been experiencing is being caused by London Underground trains but the problem did not exist before the tunnelling. Will you urgently investigate the matter to find out who is responsible and what can be done to alleviate the problems these residents are experiencing?"
Your response being:
"Complaints about noise are taken very seriously by both Crossrail Ltd and London Underground and noise must be kept beneath a maximum level agreed with independent environmental health experts. I understand how disruptive construction noise can be to residents and indeed Crossrail always aims to be as considerate as possible to the people affected by its works and to mitigate any concerns as far as possible. For example, TfL proactively communicates forthcoming works to residents and, in some cases, offers respite in terms of alternative accommodation where appropriate.
A temporary railway is currently being used in the construction of Crossrail tunnels near one of the occupants of a basement flat at Brookes Court. Whilst this operates within the noise limit, some noise might be heard within the property. This temporary railway is due to be removed by the end of February and, as such, I would expect any disturbance that this is causing to come to an end.
In the course of our investigations, it was found that a number of Central Line trains could also be heard in the flat. I have asked London Underground to urgently examine the condition of the Central Line in this area and carry out any work necessary to minimise noise."
It is now May and the problems with noise at Brookes Court are continuing. Furthermore, I have now received another complaint from a resident in Kingsway Mansions, 23a Red Lion Square, London WC1R 4SE, where the tunnel under his flat goes past the Piccadilly line. Crossrail argue that they think the tube noise is more likely due to some other unknown event.
Will you now investigate as matter of urgency what is going on in relation to these two buildings where the residents are suffering noise nuisance, and take action to stop it?