Congestion Charge

Meeting: 
MQT on 2014-06-11
Session date: 
June 11, 2014
Reference: 
2014/2012
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

I previously raised with you a website that was charging motorists to pay the London Congestion Charge when one can do it free on the official TfL site. The Government has now set up a website to which the public can post reports of any sites of this type. Is TfL aware of this and will they give this site appropriate publicity?

Answer

Answer for Congestion Charge

Answer for Congestion Charge

Answered By: 
The Mayor

Yes. TfL is working with Trading Standards and the Government Digital Service in order to be involved in and support any cross-government action against these sorts of websites.

TfL has itself taken significant steps to combat this problem, including working successfully to raise the profile of this issue using publicity campaigns in press media, social media and direct mailings where possible to affected customers.

Following direct engagement with Google, TfL provided information and guidance to Google, including commentary on the "additional services" that these sites claim to offer but which are in fact non-existent, of little value, or already provided by TfL for free.  That prompted Google to implement their advertising policies and, as a consequence, since mid February 2014 Google has declined advertisements from these web sites on the basis that they breach its advertising policies, in particular its Sale of Free Items and Official Services policy.

These actions have significantly reduced the number of people being misled into using these sites. Further information is published on TfL's website: http://www.tfl.gov.uk/modes/driving/congestion-charge/unofficial-selling... and they will continue to take all necessary steps to protect our customers.