TfL Emails on the Dispute with RMT

MQT on 2014-06-11
Session date: 
June 11, 2014
Question By: 
Andrew Dismore
Labour Group
Asked Of: 
The Mayor


A constituent has complained to me asking if is it appropriate, when customers give their email addresses to TfL in order to receive information about services and timetables during strike periods, that TfL uses these emails to circulate not just details of how the strike will affect services, but also propaganda about the current dispute, only stating TfL's arguments as to why they are right and the union is wrong? Is this not a misuse of the email data of people who have not signed up for propaganda but only timetable information? Who vets these emails before they are sent?


Answer for TfL Emails on the Dispute with RMT

Answer for TfL Emails on the Dispute with RMT

Answered By: 
The Mayor

As you suggest, customers find it helpful to be sent information on how services may be affected by industrial action and these messages are focused on providing practical information which helps customers to plan their journeys. Some recent emails also included information on the proposed changes to London Underground (LU) stations, this was intended to be purely factual, with a link provided to further information on the TfL website.  As I would have expected, that further information also explained what TfL had offered LU staff and emphasised the fact that it hoped to continue discussing these proposals with the recognised trades unions. LU Managing Director Mike Brown was the signatory and he signed off the message.