Contact Point Review

MQT on 2014-03-19
Session date: 
March 19, 2014
Question By: 
Joanne McCartney
Labour Group
Asked Of: 
The Mayor


You undertook a review of contact points in January 2014.

i)              What form did this review take?

ii)              What public forums and formats did you use to inform the public of the review?

iii)              When did the review period formally open and when did it finish?

iv)              How many responses have you had from members of the public regarding the review?

v)              When will you publish the findings of the review?


Answer for Contact Point Review

Answer for Contact Point Review

Answered By: 
The Mayor

The review took place over a 4 week period between the 20th January and 16th February and included data capture and a customer survey, with the public being informed of the survey upon attendance at contact points and via facebook and twitter accounts. In addition feedback was sought from Local Authorities via the London Heads of Community Safety forum. 

The final report is currently being drafted and is due to be published by summer 2014.