Capital Call (1)

MQT on 2014-03-19
Session date: 
March 19, 2014
Question By: 
Joanne McCartney
Labour Group
Asked Of: 
The Mayor


I have been contacted by a number of residents who are concerned at the consultation to close Capital Call. There are particular concerns regarding the lack of black cabs in Enfield and Haringey, the unreliability of Dial-A-Ride and they say that Capital Call vehicles are more reliable and better maintained. What are you doing to ensure that people with disabilities will be able to travel in London as it would seem removing Capital Call will make this harder?


Answer for Capital Call (1)

Answer for Capital Call (1)

Answered By: 
The Mayor

TfL is consulting every registered member of Capital Call, as well as a number of stakeholders on this proposal.  I would not want the closure of Capital Call to leave users without good alternative local transport options.  I know that TfL has set out to affected users what services will be available to them should Capital Call be closed.  These options include the Taxicard service.  As of October 2013, there were 350 registered Capital Call members in Enfield and 227 in Haringey.  This compares to 4,897 registered Taxicard members in Enfield and 3,638 in Haringey.

Over 93 per cent of Taxicard trips in Enfield, and over 94 per cent in Haringey, were completed satisfactorily in the most recent year to date.  This is comparable to availability of Taxicard in boroughs where Capital Call does not operate. 

TfL and I will very carefully consider the issues raised in the consultation before making a final decision on the proposal.  I have also requested that TfL contact you directly to offer a one to one briefing on this matter.