Oyster card

Meeting: 
MQT on 2014-03-19
Session date: 
March 19, 2014
Reference: 
2014/1497
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

How long do you consider it reasonable for a constituent to wait for a refund on an Oyster card of a deceased child when the death certificate is provided ; and why is it taking so long to refund my constituent, details of whom TfL have?

Answer

Answer for Oyster card

Answer for Oyster card

Answered By: 
The Mayor

TfL is very sorry that the delay in providing a refund has added further distress to your constituent at a very difficult time.

It appears that a letter from TfL replying to the request for a refund was not received by your constituent.

I understand that TfL has now been in touch with your constituent and that the matter has been resolved.