Equality Impact Assessment (EIA) for Fit for the Future - Stations

Meeting: 
MQT on 2014-03-19
Session date: 
March 19, 2014
Reference: 
2014/1470
Question By: 
Jennette Arnold OBE
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

On page 8 of your Equality Impact Assessment (EIA) for 'Fit for the Future - Stations', you say: "post-consultation, should the ticket office closures come into effect, we can monitor the impact", but you fail to give details about how you will monitor the impact the potential closures will have on different groups of people across London. Please can I have a detailed list of the monitoring processes you will put in place to ensure that no group will be disproportionately affected by the potential closures?

Answer

Answer for Equality Impact Assessment (EIA) for Fit for the Future - Stations

Answer for Equality Impact Assessment (EIA) for Fit for the Future - Stations

Answered By: 
The Mayor

Subject to the outcome of the current consultation with the trades unions, TfL intends that any proposals would start to be implemented in a phased approach from 2015.

As part of this phased approach and following it, TfL would, of course, seek feedback from staff and customers and make any adjustments as appropriate. Feedback will be gathered through regular channels such as Customer Satisfaction Surveys and Accessibility Mystery Traveller Surveys to monitor and shape the implementation process as it evolves.  This will include the impact on different groups of people.