London Underground Lifts Out of Service (1)

Meeting: 
MQT on 2014-03-19
Session date: 
March 19, 2014
Reference: 
2014/1317
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

Further to your delayed response to my question about London Underground lifts out of service (MQ 4000/2013), can you clarify that the data that was supplied to me covered all occasions when London Underground lifts were out of service or whether they excluded data about lifts not operating due to shortage of staff? If not, can you please provide this data?

Answer

Answer for London Underground Lifts Out of Service (1)

Answer for London Underground Lifts Out of Service (1)

Answered By: 
The Mayor

As TfL explained, the data covered occasions when London Underground lifts were out of service due to technical reasons, which account for the majority of incidents.

Rarely, there are occasions when there is no staff member present with the necessary training for the lift to be in service. TfL does not routinely publish data on such occurrences, because they are infrequent and generally of short duration - only occurring when staff are unavailable at short notice (such as reporting sick) and until alternative cover is arranged.

If such instances lead to a temporary loss of step-free access at a station, they are communicated to customers via TfL's real time information system (including, for example, electronic service update boards at stations). Data from this system for 2013 is provided in Appendix 1317. Over half of the occurrences listed were for less than two hours. If a trend develops at any station TfL investigates and makes sure to deal with the issue.

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