TfL carriages

MQT on 2014-02-26
Session date: 
February 26, 2014
Question By: 
Andrew Dismore
Labour Group
Asked Of: 
The Mayor


A constituent has complained to me that in the past few months, more and more trains are appearing on the Northern Line which have very hard seating. He states  that the seats fail to meet the basic and obvious requirements of comfort and safety and that they are not only extremely uncomfortable, but also dangerous to one's health. He also complains that there are also other design defects in TFL carriages, in that (a) The new Victoria Line trains have conventionally sprung bases, but have flat upright backs that provide no lumbar support, (b) that hard seats are a feature of the Jubilee Line carriages and (c) In Northern Line carriages, the volume of announcements inside the carriages has been increased and now ranges from normal to ear-shattering.  When he complained to TfL all he received was a bald acknowledgment. What will you do to investigate these issues and also to ensure that people get proper replies to complaints?


Answer for TfL carriages

Answer for TfL carriages

Answered By: 
The Mayor

The springs on some previously installed seats were liable to break and could wear through the moquette. The new type of seating installed on the refurbished Northern line trains and in the existing Jubilee line carriages do not contain springs, therefore they are firmer, more durable and longer lasting. There is no evidence of any health and safety issues associated with the use of these or indeed any of the seats used on lines across the network. Extensive passenger surveys were carried out on the Jubilee line following the introduction of these seats and results were positive.

The volume of train announcements is regularly monitored. It is set to a level that enables all customers to hear them. The audio announcement volume varies according to whether a train is in a tunnel or out of a tunnel and what speed it is travelling at. If there is a fault with the system the volume may not change as expected, therefore under certain circumstances could be louder than it should be. If there is a specific instance where the speaker level was too loud passengers should contact TfL on 0343 222 1234 and this will be looked into.

I am sorry that your constituent thinks they did not receive an adequate response, but I would like to assure you TfL takes all comments received very seriously.  If you let me have details, we will review what reply was sent.