Ticket offices - pilots

MQT on 2014-02-26
Session date: 
February 26, 2014
Question By: 
Jenny Jones
City Hall Greens
Asked Of: 
The Mayor


Have you given consideration to piloting your proposed staffing changes to tube ticket offices and stations, and carrying out a full assessment of the impact, rather than simply introducing such dramatic changes across the entire network?


Answer for Ticket offices - pilots

Answer for Ticket offices - pilots

Answered By: 
The Mayor

Boris Johnson (Mayor of London):  You ask whether we are going to trial stations without ticket offices.  Of course the answer is that we already have several, including Cannon Street, which was rebuilt without ticket offices, as I am sure you will have observed.  Regent’s Park, Roding Valley, Wood Lane.  Since they have been made over they do not have them.  That does not mean that as we go forward with the programme of the changes that we will not be obviously working very closely to consult and explain what we are doing.


Jenny Jones AM:  I suppose I am worried that there are still 200,000 people every day who use ticket offices and some of those will be disabled people, older people, people like me who are not information technology (IT) proficient.  I am just concerned that those voices get heard, if you can reassure me that you are listening?


Boris Johnson (Mayor of London):  It is incredibly important.  You are asking absolutely the right question.  If I were to reproach myself for anything in this whole debate, it is not getting over to people clearly enough what benefits there will be from the new arrangements. 


Darren Johnson AM (Chair):  If you can draw your answer to a close, the Green Group are running out of time.


Boris Johnson (Mayor of London):  Very briefly, in virtually every case there will be more people on the platforms able to help you, help disabled people, help the elderly, help the IT illiterate or incompetent or whatever with mobile devices to sort out your ticketing problems and to act basically as personal ticket officers who help you rather than sitting behind plate‑glass in a way that is inefficient.