Accessible Stations (1)

MQT on 2014-02-26
Session date: 
February 26, 2014
Question By: 
Richard Tracey
GLA Conservatives
Asked Of: 
The Mayor


A recent Transport for All report found that step-free access was unavailable at "accessible stations" for nearly 500 hours in 2013. Do you agree that taking staff out of ticket offices and freeing them up to be around stations would be very likely to reduce this figure?


Answer for Accessible Stations (1)

Answer for Accessible Stations (1)

Answered By: 
The Mayor

TfL is investing hundreds of millions of pounds in improvements to the accessibility of all modes of transport, including step-free access at a further 25 Tube and Overground stations over the next 10 years.

As made clear in the response to Transport for All's information request, although there are occasions when there is no staff member present with the necessary training for a lift to be in service, this represents a tiny percentage of the total number of hours when step-free access is available for customers. On most of those occasions the issue is quickly resolved meaning the lift can be returned to service and London Underground is also working hard to prevent such instances occurring in the first place.

All Tube stations are staffed while trains are running, offering a turn-up-and-go service for all customers and LU aims to ensure that lift facilities are always available when the station is open - and this will continue under proposals for the future of the Tube.