Guarantees for Bus Passengers after Buses go Cashless (1)

MQT on 2014-02-26
Session date: 
February 26, 2014
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


What guarantees will you put in place to protect London's bus passengers once they are unable to purchase cash bus fares?


Answer for Guarantees for Bus Passengers after Buses go Cashless (1)

Answer for Guarantees for Bus Passengers after Buses go Cashless (1)

Answered By: 
The Mayor

As set out in the conclusion section to the 'Going cashless on TfL bus services' Consultation Report available on the TfL website at:, TfL believes it has a robust plan in place to respond to the concerns people have raised in the consultation and is proposing that the following mitigations are in place before cashless operation commences:

                    Roll-out of a new Oyster feature allowing passengers with insufficient but positive balance to go into negative balance and make one more bus journey;

                    Roll-out of Contactless Payment Card use across all TfL's public transport modes including daily capping;

                    Review of the Oyster Ticket Stop network and the installation additional Oyster Ticket Stops;

                    Targeted marketing and communication campaigns to focus on the known categories of remaining cash users;

                    Working with London and Partners to market the proposed move to cashless operation to visitors and tourists from outside London; and

                    Reviewing and reinforcing procedures currently in place in relation to vulnerable passengers without valid cards or tickets to ensure they do not get left behind.