Support for volunteers

MQT on 2014-01-29
Session date: 
January 29, 2014
Question By: 
Andrew Dismore
Labour Group
Asked Of: 
The Mayor


A constituent tells me that you are very keen to engage volunteers, but when things go wrong you do not seem to want to support them. She volunteered to help at the London Design Festival in September and was treated like a servant and all the volunteers' personal details were disclosed to each other. As this organisation was part funded by you, she contacted your  Office, but was told that 'it has nothing to do with us'. Why was she told this if you were part funding the event, and do you not agree that if public funding is involved, then funders have some responsibility  towards those who volunteer to support the event or organisation?


Answer for Support for volunteers

Answer for Support for volunteers

Answered By: 
The Mayor

The GLA provided funds to the London Design Festival for 2013, which has a wide and diverse programme of events across a large number of locations.

As discussed with the constituent, Team London works to ensure the quality of the volunteering initiatives it is involved in. This includes providing an opportunity for volunteers to provide feedback and acting on that feedback. Team London also passes on any feedback to organisations that are responsible for events it is not directly involved with.

The complaint was passed onto the London Design Festival (LDF), and they have reviewed this along with the other, more positive, feedback they have received. The LDF have contacted the Information Commissioners Office and are working with them to prevent any unauthorised data disclosures in the future.

The LDF now have a volunteer policy in place and a team leader is on hand at the Festival to directly support volunteers with any issues.

Team London is looking to work more closely in support of volunteering at the Festival in 2014.