Crossrail tunnelling

Meeting: 
MQT on 2014-01-29
Session date: 
January 29, 2014
Reference: 
2014/0245
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

Crossrail are tunnelling under Brooke's Court EC1N 7RR  but now refuse to accept responsibility for the difficulties that have arisen from the noise of trains going under the property at all hours of the night disturbing residents in the basement  of this block of flats.  Crossrail say that the train noise they have been experiencing is being caused by London Underground trains but the problem did not exist before the tunneling. Will you urgently investigate the matter to find out who is responsible and what can be done to alleviate the problems these residents are experiencing?

Answer

Answer for Crossrail tunnelling

Answer for Crossrail tunnelling

Answered By: 
The Mayor

Complaints about noise are taken very seriously by both Crossrail Ltd and London Underground and noise must be kept beneath a maximum level agreed with independent environmental health experts. I understand how disruptive construction noise can be to residents and indeed Crossrail always aims to be as considerate as possible to the people affected by its works and to mitigate any concerns as far as possible. For example, TfL proactively communicates forthcoming works to residents and, in some cases, offers respite in terms of alternative accommodation where appropriate.

A temporary railway is currently being used in the construction of Crossrail tunnels near one of the occupants of a basement flat at Brookes Court. Whilst this operates within the noise limit, some noise might be heard within the property.

This temporary railway is due to be removed by the end of February and, as such, I would expect any disturbance that this is causing to come to an end.

In the course of our investigations, it was found that a number of Central Line trains could also be heard in the flat. I have asked London Underground to urgently examine the condition of the Central Line in this area and carry out any work necessary to minimise noise.

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