Ticket Office Closures

MQT on 2014-01-29
Session date: 
January 29, 2014
Question By: 
Richard Tracey
GLA Conservatives
Asked Of: 
The Mayor


Closing ticket offices will save TfL £50M per year. If TfL were to follow the path suggested by some politicians and trade union leaders and keep ticket offices unchanged, in percentage terms what level of fares increase would be necessary to cover that cost?


Answer for Ticket Office Closures

Answer for Ticket Office Closures

Answered By: 
The Mayor

The Tube station proposals are about an improved focus on customer service - making more staff available and visible in public areas where customers need and want them most; not behind panes of glass but out in ticket halls, at ticket machines, on gatelines and on the platforms helping customers and making their journeys easier.

Of course these proposals will also deliver real savings. TfL's estimate is that without them, it would need to increase fares by an average of 3 per cent in order to offset the lost savings. Instead of pursuing that course, we are able to improve the service for customers, save £50m a year and hold fares down.

I urge the trades unions leaders to work with TfL to shape the future of the Tube.