Satisfaction with Cycle Hire (1)

MQT on 2013-12-18
Session date: 
December 18, 2013
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


How many surveys have members of the Cycle Hire scheme been invited to complete?


Answer for Satisfaction with Cycle Hire (1)

Answer for Satisfaction with Cycle Hire (1)

Answered By: 
The Mayor

Eight surveys have been taken since the scheme launched.  Six have been completed with registered members, two with non-registered customers.

In addition, TfL monitors social media such as Twitter and Facebook as channels for customer comments and queries, on a monthly basis. The Customer Satisfaction surveys are compiled following surveys of approximately 3000 members (biannually) and approximately 1000 casual users (annually). Focus groups are undertaken when TfL wishes to conduct exploratory research or specific campaign development.

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