A 70 years old constituent has complained to me that the grab rails on your new buses on Route 24, which have a shiny bronze metallic finish, are too slippery to hold firmly. The yellow or pale blue plastic rails on other buses are easy to hold so that you hand does not move at all, either along the rail, or - just as important for coming up or down stairs when the bus is moving - round the rail. Nor is there the very helpful higher level rail on the stairs that is there on the other buses.
She tells me she has to avoid the stairs of a 24 unless she is sure the bus is going to be stationary for a minute. Stairs on other buses she can manage fine. She enjoys riding upstairs on buses. What are you going to do about it?