Route 24  new buses

Meeting: 
MQT on 2013-12-18
Session date: 
December 18, 2013
Reference: 
2013/5176
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

A  70 years old  constituent has complained to me  that the grab rails on  your new buses on Route 24, which have a shiny bronze metallic finish, are too slippery to hold firmly.  The yellow or pale blue plastic rails on other buses are easy to hold so that you hand does not move at all, either along the rail, or  - just as important for coming up or down stairs when the bus is moving - round the rail.  Nor is there the very helpful higher level rail on the stairs that is there on the other buses.

She tells me she has to avoid the stairs of a 24 unless she is sure the bus is going to be stationary for a minute.  Stairs on other buses she can manage fine. She enjoys riding upstairs on buses. What are you going to do about it?

Answer

Answer for Route 24  new buses

Answer for Route 24  new buses

Answered By: 
The Mayor

I am sorry to hear of the problems your constituent has encountered. The hand rails on new buses in the fleet, including the New Bus for London, meet industry standards for slip resistance, contrast colour and diameter; and are fundamentally the same as other modern buses in the fleet. The surface treatment provides a granular texture specifically to enhance friction and grip. The layout of the staircases and handrails was designed in consultation with a large number of user groups including Transport for All which endorsed the layout and locations of hand poles.

Nevertheless, I have asked TfL to double-check that they are happy with the grip on these grab rails.