Know Your Rights helpline

Meeting: 
MQT on 2013-12-18
Session date: 
December 18, 2013
Reference: 
2013/4998
Question By: 
Murad Qureshi
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

What information is supplied to fuel poor households who contact the Know Your Rights helpline?

Answer

Answer for Know Your Rights helpline

Answer for Know Your Rights helpline

Answered By: 
The Mayor

As previously stated in MQs 2013/ 3795 and 2013/3796, the Know Your Rights campaign is not a helpline, it is a benefit take-up marketing campaign aimed at encouraging older people to contact Age UK's free advice line and their local benefits advice service to seek help with claiming benefits, managing their money and support available with keeping warm and paying household bills.