TfL Ticket Office Closures (3)

MQT on 2013-12-18
Session date: 
December 18, 2013
Question By: 
Jennette Arnold OBE
Labour Group
Asked Of: 
The Mayor


Where are the relevant documents to show that you have shown due regard to the Public Sector Equality Duty (PSED) when making the decision to close ticket offices and cut hundreds of jobs across the TfL network by 2015? Please may I have a copy of them?


Answer for TfL Ticket Office Closures (3)

Answer for TfL Ticket Office Closures (3)

Answered By: 
The Mayor

London Underground's proposals will see more staff available in public areas where Tube customers need and want them most, not behind panes of glass but out in ticket halls, at ticket machines and on the platforms helping customers to make their journeys easier.

The current "turn up and go" assistance service for disabled and visually impaired passengers, and the disability training given to staff, will continue.  London Underground will continue to prioritise personal assistance for those who need help.

In relation to the Public Sector Equality Duty, the Equality Impact Assessment in Appendix 4736 shows that the changes will be positive or neutral for all equality target groups. Of course London Underground is listening carefully to any concerns or issues raised during the current consultation with trades unions and engagement with stakeholders, including groups representing disabled people. This will inform the changes that eventually take place in 2015.