Barclays Cycle Hire problems

Meeting: 
MQT on 2013-10-23
Session date: 
October 23, 2013
Reference: 
2013/3875
Question By: 
Valerie Shawcross
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

I have received several complaints from constituents over the past couple of months about sums of money being erroneously deducted from their bank accounts, apparently by the cycle hire scheme. Sometimes the deductions seem to be for no reason and in some cases the sums involved have been significant, causing distress and inconvenience for those affected. Has a systemic problem with the system been identified and what is being done to prevent further erroneous deductions?

Answer

Answer for Barclays Cycle Hire problems

Answer for Barclays Cycle Hire problems

Answered By: 
The Mayor

I can confirm that TfL is not aware of any problems with the billing system for the cycle hire scheme. This said, TfL encourage customers to contact them directly in the first instance for resolution of any queries.  This can be done via telephone on 0343 222 6666 or the website at:

http://www.tfl.gov.uk/roadusers/cycling/14808.aspx.

If there are any examples of charges believed to be erroneous, TfL have assured me that they will look at these cases as a priority. Constituents should contact [email protected] and these will be investigated.