Source London (1)

MQT on 2013-10-23
Session date: 
October 23, 2013
Question By: 
Murad Qureshi
Labour Group
Asked Of: 
The Mayor


Please provide a breakdown of how many Source London electric charging points have been taken out of service due to technical problems and for how long they were inoperable


Answer for Source London (1)

Answer for Source London (1)

Answered By: 
The Mayor

TfL manages the charge point network on behalf of Source London's partners, however the charge points themselves are owned by the relevant partners. Faults and other issues raised via the Source London contact centre are therefore forwarded to the relevant partner for resolution. 

The information available to TfL indicates that, since the scheme launched in May 2011, customers have contacted Source London to raise queries regarding 354 of the charge points on the network. This figure represents all queries raised which are not categorised in such a way that identifies whether or not a charge point has been taken out of service, and for how long.