Priority access for wheelchair users at Edmonton Green

MQT on 2013-10-23
Session date: 
October 23, 2013
Question By: 
Joanne McCartney
Labour Group
Asked Of: 
The Mayor


I recently met a resident in Edmonton who is a wheelchair user and has been having difficulty with bus drivers from the Edmonton Green bus station who have been wrongly informing him that once a pushchair is on the bus, a wheelchair user does not have priority and cannot get on the bus.  Drivers have been refusing to ask pushchair owners to fold their pushchairs and have informed him that the "rules have changed" and that they do not need to make this request. When he has complained to the drivers' supervisors (on a number of occasions) they have stated to him that the drivers are right and that the rule has changed. The Big Red Book given to all bus drivers clearly state that wheelchair users have priority and pushchairs should be folded so both passengers can ride the bus.  What are you doing to ensure all managers at bus garages are enforcing this regulation? What action will you take ensure that managers and supervisors at Edmonton Green bus station are informed that they must give priority to wheelchair users?


Answer for Priority access for wheelchair users at Edmonton Green

Answer for Priority access for wheelchair users at Edmonton Green

Answered By: 
The Mayor

The policy is clear; wheelchair users have priority access to the wheelchair area when needed, as stated in the Big Red Book. Drivers should use the PA system to explain this if necessary.

TfL continues to remind all front line staff of the importance of this policy. This will be further reinforced in a new training film called "All Aboard!" produced in collaboration with Transport for All and Age UK London. All bus drivers will participate in this interactive training session by December 2014 as part of their annual training.

As always, if any customer believes that the policy has not been applied in practice then they are encouraged to report this to TfL.