Contact Points not open (1)

MQT on 2013-07-17
Session date: 
July 17, 2013
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


In November 2012 I asked whether you would guarantee that there would be no time gap between a front counter closing and a new contact point opening. You said 'Clearly we will want to make sure that there is no closure before the equivalent provision is capable of being used, is up and running ... My understanding is that there will be direct equivalence and there will be no loss of cover. There will be no interim gap in cover' [MQ 3365/2012]. Yet in June 2013 police front counters closed in sixteen London boroughs and contact points have not yet opened. How is this not a clear breach of your promise on public access to the police?


Answer for Contact Points not open (1)

Answer for Contact Points not open (1)

Answered By: 
The Mayor

The transition to new public access arrangements in the first 16 boroughs went smoothly. On 24 June 2013 15 Boroughs changed their front counter service in line with the implementation of the Local Policing Model. All defined contact points, as described in the MOPAC document 'Policing and Public Access in London summary', first opened as planned on these boroughs on the Wednesday of that week (26 June). A further Borough (Merton) followed on 8 July, with its contact points first opening as planned on the Wednesday of that week (10 July).

Public access to the police via a traditional front counter was available in these boroughs throughout as every borough retains at least one counter open 24/7, under my plans.