In November 2012 I asked whether you would guarantee that there would be no time gap between a front counter closing and a new contact point opening. You said 'Clearly we will want to make sure that there is no closure before the equivalent provision is capable of being used, is up and running ... My understanding is that there will be direct equivalence and there will be no loss of cover. There will be no interim gap in cover' [MQ 3365/2012]. Yet in June 2013 police front counters closed in sixteen London boroughs and contact points have not yet opened. How is this not a clear breach of your promise on public access to the police?