Out of Service bus stops

Meeting: 
MQT on 2013-05-22
Session date: 
May 22, 2013
Reference: 
2013/1713
Question By: 
Valerie Shawcross
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

I have received complaints that when bus stops need to be (legitimately, for example to accommodate roadworks or borough regeneration projects) taken out of use temporarily that appropriate arrangements are not put in place. That is, temporary stops are not put in place, and the next nearest stop is not being advertised, leaving passengers unsure what is happening or where to catch their bus. Has TfL's policy on this changed? What should in fact, happen in these circumstances?

Answer

Answer for Out of Service bus stops

Answer for Out of Service bus stops

Answered By: 
The Mayor

There has been no change to TfL policy on arrangements for temporary closure of bus stops, and the aim is to close stops only where it is necessary and to minimise inconvenience as far as possible when they are out of use. This may involve putting temporary stops close by or the next nearest stop being used if there are no alternative sites for safety reasons or because of the physical nature of the road layout and surrounding environment.

Details on where to start or resume bus journeys are posted in the timetable section of the closed stop to alert passengers to what is happening. If no notice of road works is given to TfL, this information is put in place as soon as practicable and as long as it will be up to date.

If you can provide more detail on complaints brought to your attention, I will ask TfL to look into these to understand the circumstances and the options available at the time.