Police response times

Meeting: 
MQT on 2013-05-22
Session date: 
May 22, 2013
Reference: 
2013/1691
Question By: 
Navin Shah
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

I have had complaints from local residents regarding slow police response times. One resident informed me that they had been experiencing burglaries and illegal drug activities on their road and that on only one occasion the police turned up within the 12 minutes the response time. Can you please let me know whether this is a general problem across London? Furthermore, can you provide borough wide details of the actual response times of police?

Answer

Answer for Police response times

Answer for Police response times

Answered By: 
The Mayor

The Metropolitan Police categorise calls received by urgency. For those requiring an 'immediate' response, the target is to respond to 90 per cent of calls within 15 minutes. For those requiring a 'significant' response, the target is to respond to 80 per cent of calls within 60 minutes.

The Met have exceeded the targets in both categories:

• 92 per cent of 'immediate' response calls have been responded within 15 minutes; • 89.4 per cent of 'significant' calls have been responded to within 60 minutes. The Met analyse the reasons any targets are not met, so that improvements can be made. Response times have improved over the last 12 months.