Contactless Bank Cards

Meeting: 
MQT on 2013-05-22
Session date: 
May 22, 2013
Reference: 
2013/1502
Question By: 
Len Duvall OBE
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

I have been contacted by a constituent whose contactless payment debit card was accidentally charged because he kept it in his Freedom Pass wallet, unaware his bank card was contactless. Upon calling the bank he was alarmed to be informed they were aware of this happening 20-30 times a month. While TfL have advertised the danger of this, what procedures are in place between TfL and banks to ensure refunds are easy in these particular circumstances?

Answer

Answer for Contactless Bank Cards

Answer for Contactless Bank Cards

Answered By: 
The Mayor

Any customer who believes this has happened should contact the TfL Customer Services team on 0343 222 1234 or [email protected].

They will arrange a full refund direct to the customer's bank account.

As stated in my reply to question 1244, fewer than one customer a day is contacting TfL about this issue, reflecting the TfL advertising referred to in the question.