NHS helpline

Meeting: 
MQT on 2013-05-22
Session date: 
May 22, 2013
Reference: 
2013/1453
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

Are you satisfied with the performance of the new NHS helpline phone number in London and if not what are you doing about it?

Answer

Answer for NHS helpline

Answer for NHS helpline

Answered By: 
The Mayor

As you will be aware, my statutory duty is only around health inequalities in London and I have no direct responsibility for NHS services in the capital.

However, I am aware of some initial difficulties in establishing the NHS 111 service. I understand from NHS England (London) that performance of the service across London has improved since Easter with encouraging improvements in National Quality Requirement indicators, such as answering callers within 60 seconds and ensuring callers are transferred directly to nurses when required.

I expect all NHS services in London to deliver a high quality service to Londoners. My health team will continue to seek assurances from NHS England (London) concerning NHS 111.