Oyster card refunds

Meeting: 
MQT on 2013-05-22
Session date: 
May 22, 2013
Reference: 
2013/1253
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor
Category: 

Question

Please state how much the administration fee is for claiming back a refund for Pay as You Go credit on Oystercards. Please also state how much money TfL received from this administration fee for each year since your election.

Answer

Answer for Oyster card refunds

Answer for Oyster card refunds

Answered By: 
The Mayor

There is no administration fee for claiming a refund of PAYG credit.

If you have been contacted by any constituents who believe they have experienced a charge, please forward the details to TfL so it can investigate.