Assisting Blind and partially-sighted tube travellers

Meeting: 
MQT on 2013-02-25
Session date: 
February 25, 2013
Reference: 
2013/0671
Question By: 
Fiona Twycross
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

I have been contacted by a constituent about the current provision of signage for blind and partially sighted people using the Underground. Would you support their suggestion that a review is carried out so recommendations can be made to TFL to make improvements for these service users?

Answer

Answer for Assisting Blind and partially-sighted tube travellers

Answer for Assisting Blind and partially-sighted tube travellers

Answered By: 
The Mayor

I am of course determined that we make our transport system as accessible as possible for customers who are blind or partially-sighted. Significant improvements have been made in recent years, including in on-train announcements; contrasting hand rails; tactile paving; and information and journey planning tools, all designed to make the system easier to get around.

However, there is clearly more to do. TfL is currently reviewing the provision of signage and other way-finding aids on the Underground with the aim of looking at what worked well during the 2012 Games and how this could be implemented on a more permanent basis. I will ask that they ensure the needs of blind and partially-sighted Tube customers are considered as part of this.