Agency workers on London Underground: Recruitment of Staff

MQT on 2013-01-30
Session date: 
January 30, 2013
Question By: 
Navin Shah
Labour Group
Asked Of: 
The Mayor


I am surprised and shocked to hear from Howard Collins OBE the Chief Operating Officer of London Underground that only one agency staff member met the required benchmark, especially as most of the agency workers that applied have worked for London Underground for nearly five years. Please let me know whether any of the rejected applicants from Trainpeople agency were fully debriefed after the rejection of their job application? Furthermore, when and how was this debriefing was carried out?


Answer for Agency workers on London Underground: Recruitment of Staff

Answer for Agency workers on London Underground: Recruitment of Staff

Answered By: 
The Mayor

London Underground is a desirable employer for many people and its campaigns attract thousands of applicants, making competition for these roles great. For this particular Customer Service Assistant (CSA) recruitment campaign in late 2011/early 2012, there were over 14,000 applicants. The application process was demanding and competitive and only 550 of the applicants were successful in meeting the required benchmarks.

The number of applications received from Trainpeople agency workers was 21, and only one applicant was successful in meeting the criteria required for the CSA role. Two additional Trainpeople workers, who had been successful in meeting the requirements in an earlier recruitment campaign, have also been appointed to CSA roles within LU.

While Trainpeople workers carried out tasks similar to those included in the role of LU CSAs, they did not carry out all the same duties and were not required to hold the qualifications necessary for CSAs. In particular, the Trainpeople workers were not trained to evacuate stations or qualified for track work.

As you would appreciate, with LU receiving more than 14,000 applications for the CSA role, it was not feasible to provide individual feedback to all the unsuccessful applicants, including the Trainpeople workers.

A new recruitment campaign for part-time CSAs is due to commence shortly. This will be open to both internal and external applicants, and Trainpeople staff will be welcome to apply. LU will invite the Trainpeople agency workers to a workshop in early February where the recruitment process will be explained and advice given on how to prepare for each stage of the recruitment process.