Ticket office closures

Plenary on 2013-10-09
Session date: 
October 9, 2013
Question By: 
Joanne McCartney
Labour Group
Asked Of: 
Boris Johnson (Chair, TfL) and Sir Peter Hendy (Commissioner, TfL)


Recently leaked plans say that you are planning to close most ticket offices. Is this not a cause for concern about the safety of stations, particularly for vulnerable groups to buy tickets and get information at tube stations?


Answer for Ticket office closures

Answer for Ticket office closures

Answered By: 
Boris Johnson (Chair, TfL) and Sir Peter Hendy (Commissioner, TfL)

At this point TfL is continuing to develop its plans for improving customer service on the Tube to keep pace with customers' changing expectations. 

What is certain is that there is no prospect of any plans being put forward which would adversely affect the safety of customers or the ease with which they can get help or information. Any proposals will be underpinned by the clear and unequivocal commitment that all stations will be staffed, so that all customers can get help and assistance quickly and easily.  

TfL will of course be discussing any proposals with Assembly Members and other stakeholders across London.