A constituent has written in to express her distress and frustration over the lack of organisation when travelling home from Victoria station to Muswell Hill on the 20th October 2012. Despite planning in advance knowing that there was going to be disruptions, she was informed by TfL by telephone on the 20th October to get the 73 bus to Golders Green after 11am. When my constituent arrived, the 73 was not running and when she asked police officers and stewards in high visibility jackets she was directed to get the 24 bus from the bus stop along Victoria Street opposite Westminster Cathedral, which was too full to let passengers on. Can you tell me: (a) How much information and training is given to staff when there will be known disruptions to the network? (b) Do you think TfL planned alternative routes to a satisfactory standard on 20th October 2012?