Disruption to the TfL network

Meeting: 
MQT on 2012-12-19
Session date: 
December 19, 2012
Reference: 
2012/4206
Question By: 
Joanne McCartney
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

A constituent has written in to express her distress and frustration over the lack of organisation when travelling home from Victoria station to Muswell Hill on the 20th October 2012. Despite planning in advance knowing that there was going to be disruptions, she was informed by TfL by telephone on the 20th October to get the 73 bus to Golders Green after 11am. When my constituent arrived, the 73 was not running and when she asked police officers and stewards in high visibility jackets she was directed to get the 24 bus from the bus stop along Victoria Street opposite Westminster Cathedral, which was too full to let passengers on. Can you tell me: (a) How much information and training is given to staff when there will be known disruptions to the network? (b) Do you think TfL planned alternative routes to a satisfactory standard on 20th October 2012?

Answer

Answer for Disruption to the TfL network

Answer for Disruption to the TfL network

Answered By: 
The Mayor

I'm disappointed to hear of the difficulties your constituent faced on 20th October when a TUC march brought disruption to part of central London, including Victoria.

Her bus pass or bus ticket would have been valid on the underground around this time and that might have been her best option for getting to Muswell Hill unless she preferred to travel overland.

Buses on route 73 were diverted around Victoria, but at the time she telephoned for advice that alteration might not have been in place. If she wanted to travel by bus, then route 24 would have taken her towards Tottenham Court Road where she could have changed for Muswell Hill but some services would have been more busy than usual due to displaced passengers.

TfL adopts an integrated approach to providing travel information to the public. Operational staff receive the most up-to-date information on disruption and changes to bus routes, and these are forwarded as soon as diversions are confirmed.

I am satisfied that the diversions in place that day were necessary and worked effectively to keep London moving, and that the general public were assisted by the extra operational staff deployed.