Removal of bus stops and installation of temporary bus stops

Meeting: 
MQT on 2012-10-17
Session date: 
October 17, 2012
Reference: 
2012/2833
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

Please outline the process that TfL follows before removing bus stops for roadworks and the process for installing temporary bus stops, including details of how local bus users are consulted?

Answer

Answer for Removal of bus stops and installation of temporary bus stops

Answer for Removal of bus stops and installation of temporary bus stops

Answered By: 
The Mayor

TfL's first duty is to put the safety of passengers first when responding to situations that require changes to bus stops. The presumption is always to keep stops open or, put temporary stops in place for use by all users, including disabled customers, wherever it is safe and viable to do so.

London buses staff will meet contractors to obtain a clear picture of the nature and extent of planned work. They will first look at whether the current stops can continue to operate and remain open to all users. If safety would be compromised or the stop would become totally inaccessible, they will look at the best nearby site for a temporary stop where buses can stop parallel to the kerb and offer full access to all potential users including disabled passengers.

Occasionally, where a safe, viable and convenient alternative cannot be found, the existing stop would close and no temporary arrangements would be put in place. Information would be posted at the stop prior to its closure to inform customers of this and provide details of the next nearest stops from which they could start journeys from the date of closure.