Buses on Diversion

Meeting: 
MQT on 2012-07-04
Session date: 
July 4, 2012
Reference: 
2012/2260
Question By: 
John Biggs
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

I have received complaints from constituents that when buses are on diversion some drivers refuse to stop on request at bus stops as they are not on 'the route'. This has caused considerable inconvenience. Do you share my view that best practise would be for bus drivers to stop at bus stops on request from their passengers, rather than holding them prisoner and preventing them leaving the bus until the bus is back on 'the route' often some distance from the passenger's original destination.

Answer

Answer for Buses on Diversion

Answer for Buses on Diversion

Answered By: 
The Mayor

It is TfL policy that buses serve stops on diversion. The Big Red Book, a staff handbook which every bus driver receives, reminds drivers of the need to ensure they must serve all bus stops when on diversion.

TfL will be working with all the bus operators over the coming months to ensure that bus drivers are reminded to adhere to this message.