Ticket Office Opening Hours at Canary Wharf

Meeting: 
MQT on 2012-05-23
Session date: 
May 23, 2012
Reference: 
2012/1395
Question By: 
John Biggs
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

Last years reduction in ticket office opening hours saw the closure of Canary Wharf West and reduced opening hours at Canary Wharf East. I receive regular complaints from constituents who inform me that even the reduced hours are not being honoured, that on many occasions the ticket offices remain closed for up to 2 hours after the scheduled opening time and are closed equally earlier than they should be. Furthermore, on most occasions only one window is open. It is clear that staff cuts are to blame for these failings in the service to passengers using this station. As you will be aware, Canary Wharf is a very busy station and is now attracting large numbers of tourists. What action are you going to take to address these problems?

Answer

Answer for Ticket Office Opening Hours at Canary Wharf

Answer for Ticket Office Opening Hours at Canary Wharf

Answered By: 
The Mayor

Written answer received on 7 June 2012

While demand for the Tube has increased, sales at ticket office windows continue to decrease. The success of Oyster has fundamentally changed the way in which passengers buy tickets, meaning only 3.5 per cent of Tube journeys now start with a ticket office window transaction. However, every Tube station with a ticket office continues to have one, with the opening hours tailored to reflect customer demand for the facility at each station.

The main ticket office at Canary Wharf (at the West end of the station) is scheduled to be open between 6am and 10.15pm on Monday to Fridays, between 8.15am and 8pm on Saturdays, and 8.30am and 7.30pm on Sundays. Unfortunately, in recent weeks there were a number of temporary unplanned closures of the ticket office at Canary Wharf. However, staff were always available in the ticket hall to assist customers with purchasing tickets from the automatic machines, as well as to help with any other queries.

I have asked TfL to look into these specific incidents, which were due to a number of instances of staff sickness. I am assured that these have now been resolved.