Performance of London Underground

Meeting: 
Plenary on 2012-06-20
Session date: 
June 20, 2012
Reference: 
2012/0072
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
Boris Johnson (Chair,TfL)

Question

Answer

Answer for Performance of London Underground

Answer for Performance of London Underground

Answered By: 
Boris Johnson (Chair,TfL)

Thank you very much, Jennette, and thank you, Caroline. The answer is that I am of course concerned about some of the failures that we have seen very recently, We have seen some episodes on the Central line, on the Jubilee line, with very disparate causes, but overall I think there is a great deal of satisfaction that can be taken with the performance of London Underground (LU) and the improvement in services generally.

Just some statistics that may interest you, and would interest Londoners: during 2011/2012, the most recent period for which we have data, there were more passenger journeys made on the Tube than ever before, 1.171 billion journeys, and that is not just more people being crushed on to the same number of trains; I hasten to point out the volume of train services also went up by 5%. That is over a period in which we have actually been reducing delays; the number of hours lost across the network - lost customer hours, as they are called - has gone down in the four years to 2012 by 40%.

So, I really think it bears out the case that we have been making for continued and increased investment in the Tube and I think that the service performed very well, for instance, on the Royal Wedding last year, and on the Diamond Jubilee the Tube performed very well indeed. The effort now obviously is going into making sure that it performs well throughout the Olympic and the Paralympic Games. As we discussed in Mayor's Question Time (MQT) I think last week, there are plenty of steps we are taking to assist that.