Oyster Card Top-Up

Meeting: 
Plenary on 2012-06-20
Session date: 
June 20, 2012
Reference: 
2012/0064
Question By: 
Len Duvall OBE
Organisation: 
Labour Group
Asked Of: 
Boris Johnson (Chair, TfL) and Sir Peter Hendy (Commissioner, TfL)

Question

Will the Mayor investigate reports that there were faults with Oyster Card on 12th and 13th May that lead to commuters being double charged for auto top-ups?

Answer

Answer for Oyster Card Top-Up

Answer for Oyster Card Top-Up

Answered By: 
Boris Johnson (Chair, TfL) and Sir Peter Hendy (Commissioner, TfL)

TfL is not aware of the specific problems referred to. However, TfL is always happy to investigate any specific problems if these are reported.

Detailed of any individual problems or complaints should be passed directly to TfL through the Assembly Liaison team.