Concern (Supplementary) [5]

Session date: 
June 20, 2012
Question By: 
Joanne McCartney
Organisation: 
Labour Group
Asked Of: 
Boris Johnson (Chair,TfL)

Question

In respect of those improvements that you would hope to have an influence on, would you set minimum standards for staffing at stations?

Supplementary To: 

Answer

Answer for Concern (Supplementary) [5]

Answer for Concern (Supplementary) [5]

Answered By: 
Boris Johnson (Chair,TfL)

That has been the success of our approach on the Overground; that is what we want to give Londoners. We think that the standard of service -- I took the Overground just a couple of days ago, and it is fantastic, it is amazing, but it is showing the strains of success frankly because it is now very, very crowded. We need to expand capacity on that as well.