Bus route 172

MQT on 2011-11-16
Session date: 
November 16, 2011
Question By: 
Valerie Shawcross
Labour Group
Asked Of: 
The Mayor


I have heard reports that since Abellio took over the operation of this bus route, the service has deteriorated. Specifically complaints include unannounced driver changeovers at New Kent Road and then very slow progress along the route and unexpected early terminations at both ends of the route. There are also complaints about the use of old and poor quality vehicles. Will you ask TfL officers to speak with Abellio about tackling this situation?


Answer for Bus route 172

Answer for Bus route 172

Answered By: 
The Mayor

Abellio took over the contract for route 172 on 19 March 2011. The performance of the service was initially poor. TfL addressed this by requiring the operator to introduce a new schedule with additional resources from June 2011 and performance has since greatly improved. The route has very recently been disrupted by the closure of Newgate Street, which has increased traffic throughout the surrounding area. TfL has instructed Abellio to improve the driver changeover process at New Kent Road, to ensure passengers are kept better informed. TfL would welcome it if you could share the complaints you have received with them so that they can carry out any further investigations required. The operator's performance will be kept under review.