Ticket collection at stations

MQT on 2011-11-16
Session date: 
November 16, 2011
Question By: 
Navin Shah
Labour Group
Asked Of: 
The Mayor


Could you examine the possibility of introducing ticket collection points at ticket offices at strategic stations such as Willesden Junction so passengers can buy tickets online and collect them from the station?


Answer for Ticket collection at stations

Answer for Ticket collection at stations

Answered By: 
The Mayor

Oyster customers can already buy Travelcard season tickets and pay as you go credit online and collect it at their nominated station.

The ticket/credit is sent to the gates and validators, so customers can collect it on their next journey through the station. This avoids them having to queue at a ticket office to collect the ticket.

As most ticket sales at London Overground stations are for travel within the London area, London Overground doesn't believe it is necessary to introduce an additional facility for printed railway tickets.