Blind and Partially-sighted Transport Users

Meeting: 
MQT on 2011-10-12
Session date: 
October 12, 2011
Reference: 
2011/2983
Question By: 
Len Duvall
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

Are you satisfied with TfL's current policy pertaining to blind and partially-sighted users on the bus network, specifically those with guide dogs?

What guidelines are issued to TfL staff on how to engage with blind and partially-sighted travellers, specifically those with guide dogs?

Answer

Answer for Blind and Partially-sighted Transport Users

Answer for Blind and Partially-sighted Transport Users

Answered By: 
The Mayor

I am satisfied that the training provided by bus operators to drivers is sufficiently robust to ensure all drivers are aware of the differing needs of their passengers and how best to meet these. TfL reinforces this training with extensive monitoring which shows that driving standards continue to improve.

Every driver has been issued with a copy of TfL's'Big Red Book', which provides guidance in terms of the standards expected including how best to accommodate passengers with visual impairments. The Big Red Book is very specific that 'All assistance dogs are welcomed onto London's buses'.

If you have any specific concerns please bring these to the attention of TfL's Members Correspondence service so that they can investigate.