343 Bus

Meeting: 
MQT on 2011-02-23
Session date: 
February 23, 2011
Reference: 
2011/0427
Question By: 
Valerie Shawcross
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

I recently attended a meeting where a large number of residents were complaining about the perennial problem of the 343 bus speeding along Ivydale Road. What are TfL doing to address this and has liaison with LB Southwark taken place to ascertain possible improvement work?

Answer

Answer for 343 Bus

Answer for 343 Bus

Answered By: 
The Mayor

Following your meeting with TfL on 7 January, at which residents from Ivydale Road were present, TfL wrote to you to confirm the action underway to address the issue. Abellio, who operate the 343, has put in place a Customer Care and Operations Action Plan to:

• Improve their handling of complaints from passengers ensuring swift action with individual drivers as appropriate, • Include analysis of trends in customer complaints to allow for targeted resolution of these through staff forums and/or road shows, • Provide refresher training for drivers at Walworth Garage where route 343 is based, • Focus on the importance of customer care and on ensuring bus drivers keep to the speed limit at all times, • Praise staff who receive commendations and publish this in company newsletters to exemplify good behaviour.

TfL attends quarterly Public Transport Liaison meetings with the London Borough of Southwark, and has discussed bus driving standards during these meetings.