Congestion Charge Auto Pay (2)

Meeting: 
MQT on 2011-01-26
Session date: 
January 26, 2011
Reference: 
2011/0119
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

For the 0845 number to register for the congestion charge auto pay scheme, please provide a table to show per week, since the phone line was first launched: a) the average wait time b) the average length of calls c) the number of abandoned calls. d) the total number of calls

Answer

Answer for Congestion Charge Auto Pay (2)

Answer for Congestion Charge Auto Pay (2)

Answered By: 
The Mayor

The figures below are for all calls relating to CC Auto Pay received since 4 January 2011.

For week ending 9 January 2011 The average wait time = 15.9 seconds The average length of calls = 416 seconds The number of abandoned calls = 76 (1.05%) The total number of calls = 7,242

For week ending 16 January 2011 The average wait time = 5.78 seconds The average length of calls = 401 seconds The number of abandoned calls = 35 (0.69%) The total number of calls = 5,039