London Underground

Meeting: 
MQT on 2010-12-15
Session date: 
December 15, 2010
Reference: 
2010/4152
Question By: 
Nicky Gavron
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

Since stating 'London transport is a mess. How come you pay more every year yet things just seem to get worse? Rush hour should be re-named crush hour" (campaign literature, March 2008), can the Mayor say how the situation improved?

Answer

Answer for London Underground

Answer for London Underground

Answered By: 
The Mayor

The poisonous legacy of the failed PPP contracts forced on London by Gordon Brown has resulted in cost overruns and delays to the Tube upgrade programme. Now that we have ended the PPP contracts, passengers will begin to see real improvements to the system as old, worn out infrastructure is replaced and capacity increased.

Tube ridership continues to rise and Thursday 9 and Friday 10 December both saw more than four million passenger journeys made on the Tube, putting the Tube on course to carry more passengers than ever before this year. In the last two years, customer satisfaction has been at its highest ever level (with a score of 79 out of 100 in both years), increased from 77 in the year to March 2008. It has subsequently risen even further, with a score of 80 in the first half of the current year.