Bus driver behaviour (1)

MQT on 2010-09-15
Session date: 
September 15, 2010
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


Is there any incentive for (a) TfL, (b) the operators, and (c) any individuals working for either of those organisations, to ensure that there are a low number (ideally none at all) of complaints about London's bus drivers?


Answer for Bus driver behaviour (1)

Answer for Bus driver behaviour (1)

Answered By: 
The Mayor

TfL and the operators' objective is to provide the best overall service for passengers within the available funding. This will include minimising the need for passengers to complain about any aspect of the network, including driver behaviour. TfL actively monitors customer correspondence and acts according to customer priorities. You will be aware of the various ongoing measures, including the development of mandatory training standards, ensuring that staff are aware of what is required to provide good service, supporting the recruitment and retention of the appropriate staff via the contracting process.