Refunds

Meeting: 
MQT on 2010-09-15
Session date: 
September 15, 2010
Reference: 
2010/2721
Question By: 
Navin Shah
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

There are calls for refunds to season ticket holders affected by the ongoing Jubilee line closures. Residents of the Canons Park area have suffered the further inconvenience of a rail replacement service that doesn't call at the London Underground station, but the junction of Honeypot Lane with Whitchurch Lane, a ten minute walk away, which may require a taxi ride for many constituents. Would the Mayor be sympathetic to TfL refunding this added expense, which for pensioners and others on low-incomes can be significant?

Answer

Answer for Refunds

Answer for Refunds

Answered By: 
The Mayor

TfL does not offer refunds for planned closures, primarily because these are always widely advertised in advance and TfL ensures that alternative routes are available (including rail replacement bus services in some cases).

In the case of Canons Park, the road layout of the area makes it impossible for a replacement bus to stop right in-front of the station without having to take a lengthy diversion, significantly adding to the length of each customer trip. As a result, the replacement buses stop at the junction of Honeypot Lane and Whitchurch Lane which is around 400 metres from the station.

However, there are three local buses (79, 186 and 340) which connect the station with Honeypot Lane and TfL always arranges ticket acceptance on these buses during closures. This means customers with valid Underground tickets do not have to pay to travel between these locations on these routes, nor do holders of Freedom Passes (which includes those aged over 60 and disabled customers) who already receive free travel. No-one should need to get a taxi between the two locations.